Why Change Management?
What happens with ‘these changes (projects, mergers, migrations, reclassifications, outsourcing, outplacement, etc.)’?
Many discussions and a huge amount of energy is given into the design of the ‚new or the different’ processes, systems, changes etc.
In every respect, changes in existing social systems / organizations are made, i.e. the work environment of individuals, groups, areas will also be affected in the future.
Changes are painful and full with emotions for all involved parties.
I have experienced the following reactions:
- Resistance arises on a regularly basis in change processes
- Resistance occurs or exists with all parties or persons affected.
Resistance arises between change operators and stakeholders
How can you design a rational (meaningful) change?
I recommend to take prior actions before starting a change process:
- Development of common objectives and strategies
- Involvement of all parties concerned – obtain the agreement of all
- Equal participation and decision-taking structure
- Set operational rules and implement them immediately
- Provide transparency in the proposed structures for all measures
- Integrate activities into the daily business of the parties involved
- Transparent access to all data concerned
- Same informations at all levels
- Realistic time and cost planning
According to my experience, this is my recommendation to focus on?
- Open communication – listen to all requirements of parties (accept there are fears and take them serious)
- All parties can live with the level of change and work on the new design
- Plan and provide sufficient budget for all activities around the change process
- Offer coaching or team building events
- Realistic time management for the implementation
- Once rejections occur – consider alternative options or in case of doubts – refrain from or defer actions
- Resize large projects when risks and implications are not manageable
- Celebrate small achievements
- Adapt the methodology of project management on projects
- Appreciate performances of internal employees
Internal employees live and experience the change!