Last week I wrote about conflicts in projects and their causes: http://changing-project-management.com/?p=12636
Today I write how you can avoid, reduce and de-escalate conflicts.
Lack of clarity and missing security can be sources for conflicts. The following measures can help to avoid them:
- A project organization with clear roles, responsibilities and competencies because “too many cooks spoil the broth”.
- “Rules” on how to cooperate, especially for heterogeneous project teams (nationality, education, background, age,…)
- Clear escalation paths, which do not reduce the team’s autonomy
- Continuous feedback
- Information on time
To me this means finding solutions together instead of searching for mistakes and culprits. Very important are view and attitude.
- Concentration on the big picture (project vision)
- Focus on the future instead on the past
- Recognizing mistakes as learnings
- Focus on resources and strengths
When team members and stakeholders have the impression that they are involved in achieving the project vision it is easier for them to make compromises.
- Find out what common interests and objectives are
- Be transparent
- Focus on long term relationships
- Celebrate achievements and reaching goals
What measures do you take? What are your success stories?
Look forward to reading from you